Introduction

5. Resources

5. Resources

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      1. What if I do not feel well?
        • If you have a fever, cough, trouble breathing, have traveled to an area with community transmission of COVID-19, or have been in close contact with someone who has been diagnosed with COVID-19, please contact the Student Health Center at 909-869-4000 or call your healthcare provider.
        • For after-hours guidance, please call the Nurse Advice Line (after 5 p.m. and on weekends) at 855-272-1723.
        • If you have been identified as someone who is recommended to self-quarantine by medical professionals, please contact the University Village Front Office at 909-869-4242 during business hours or the Resident Advisor on duty at 909-762-8286 after hours and on weekends, so that we can appropriately support you and the community.
      2. What is open on-campus?
        • Access to campus facilities during Fall 2020 is still being determined.
      3. Whom can I call if I need assistance?
        • If there is an emergency and need immediate help, please call University Police at 909-869-3070.
        • If you need non-urgent assistance (questions, concerns, etc.), please contact the University Village Front Office at 909-869-4242 during business hours or call the RA assigned to your building or the RAs on duty at 909-762-8286 after hours and on weekends.
      4. What if I need special accommodations?
        • TBD
      5. What happens if I test positive for COVID-19?
        • If you have been identified as someone who is recommended to self-isolate by medical professionals, please contact the University Village Front Office at 909-869-4242 during business hours or the Resident Advisor on duty at 909-762-8286 after hours and on weekends, so that we can appropriately support you and the community. The University Village has apartments offline that will serve as isolation spaces. You will be moved into one of these spaces until recovery if you cannot isolate in your current residence. We will arrange to have food delivered to your room, per your meal plan. If an isolation space is not available in the University Village, then you may be moved to an available isolation space on campus.
      6. What will happen if I must quarantine or self-isolate?
        • We have a detailed plan to house and support students who must quarantine or self-isolate. Students who need this service will be temporarily moved to a vacant apartment for the duration of the quarantine or self-isolation period, and services such as meal delivery will be provided per your meal plan. There are no added charges associated with quarantine or self-isolation services.
      7. Can I get tested for COVID-19 on-campus?
      8. What if my roommate is showing COVID-19 symptoms?
        • We ask that residents stay in their room and notify the University Village Front Office at 909-869-4242 during business hours or the Resident Advisor on duty at 909-762-8286 after hours and on weekends, and inform the Student Health and Wellness Center via phone and/or email and we will supply further instructions. You and your roommate may be asked what areas and people you have been in contact with for contact tracking purposes. Please remember to be respectful, thoughtful, and considerate. We are all collectively responsible for our community’s well-being. Be sure that you are taking care of yourself according to CDC guidance online here, and looking out for other campus community members.
      9. Can I change roommates, rooms, or buildings during the semester? What are my options if I am asked to move?
        • Assignment changes will be limited only to those considered critical by University Village staff including but not limited to conduct/discipline, maintenance, and/or irreconcilable roommate differences after conflict resolution efforts have been tried.
        • Residents must follow temporary or permanent reassignment at the direction of University Village staff, including compliance with any directions for quarantine or isolation.
      10. Is the University Police Department still working?
        • Yes, the University Police Department (UPD) is considered an essential business and works 24 hours a day, year-round. UPD can be contacted at 909-869-3070.
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